When a publisher sends data back to the congregation, it is not automatically received by New World Scheduler. It must be manually imported by an approved brother into New World Scheduler. This is for security purposes.
- Note: See App Features to learn how to enable or disable any app features.
To receive and import App data, click App > Receive App Data
Receive and Import App Data
- Note: Your User Access will determine which App Data you can receive. If you do not have access, you will not see any data to receive or import.
- When you first open NW Scheduler, any new App Data is downloaded and a summary is shown in App > Data Waiting to Receive
- Note: You can also manually Refresh Data Waiting to Receive by click App > under Data Waiting to Receive > click Refresh. This should not be done often, only in exceptional circumstances.
- Click App > Receive App Data
- Select which Data Waiting to Receive you wish to Import
- Note: Your User Access will determine which App Data is available to receive.
- Select the data, or click Select All
- Optionally, check the Preview
- Note: Preview does not work if multiple data is selected.
- Note: Preview will also identify any errors in the data waiting to import. If so, see Receive or Import Problems.
- Click either Import or Delete
- Note: Importing data will overwrite any existing data.
- Note: If you do not want to import certain data, or some data cannot be decrypted, select that data and click Delete
Receive Public Witnessing Reservations
Receiving and Importing Public Witnessing Reservations is handled differently.
Please see Schedule > Public Witnessing > Sync App Reservations
Receive Publisher Reports
To receive Publisher Reports, you must have User Access – Receive App Data – Publisher Reports.
- Note: We recommend limiting who has access to receive publisher reports to only 1 or 2 brothers.
Publisher Reports are imported and saved into Persons > Publisher Record
- Note: If a person has been marked as an Auxiliary Pioneer for that month, then their report will be imported as an Auxiliary Pioneer.
Important: If you have the App Feature – Publishers enabled, the person who receives the Publisher Reports must immediately Send App Data back to the app. Otherwise, the NW Publisher app Publishers screen will not show the submitted Field Service Reports.
- Note: If you have problems receiving Publisher Reports, or some Publisher Reports go missing, please see Receive or Import Problems
Receive Contact and Emergency Contact Information
When a publisher returns a Contact Information Request, the returned data will contain the publishers address, phone numbers, email, Date of Birth, Date of Baptism, as well as their Emergency Contact Details.
- Note: See App Persons > Send Contact Details for more information
- Note: A person cannot update their Name via the app. This must be done by the local elders using NW Scheduler.
Received data us imported and saved into Persons > Information and Persons > Emergency Contacts
- Note: After Emergency Contacts are imported, they may need to be linked to Congregation persons. Please see Emergency Contacts Help.
Receive Meeting Attendance
- Note: Receiving and Importing Meeting Attendance requires a Congregation Premium license.
Imported Meeting Attendance is saved in Congregation > Meeting Attendance
Receive Away Periods
New or updated Away Periods are imported and saved into Persons > Away Periods.
- Note: If the publisher has any existing Assignments or Duties during an Away Period, both the publisher and the elder importing will receive a Warning. These conflicts should then be manually resolved.
- Note: Away Period conflicts will also show on the Me view for those with the related Congregation Responsibility.
After receiving an Away Period, you must also Send App Data to update the publishers person record on NW Publisher app, otherwise the Away Period will disappear from their app.
Receive Territories (Returned or Checked In)
Territory (Returned or Checked In) are imported and saved into Congregation > Territory Assignment Records
- Note: The territory will eventually be removed from the publishers app when they next receive an assignment, duty or any other change.
Receive Territory Requests
When a Territory Request is imported, a Custom Task will be automatically created for the Territory Servant, who can then make the Territory Assignment.
- Note: If no one has been set as the Territory Servant under Congregation Responsibilities, Territory Requests will not appear for anyone.
Receive Hospitality Requests
When a Hospitality Request is imported, a new Custom Task will be automatically generated and assigned to the Public Talk Coordinator. He should then review the requests, and manually assign Hospitality in the normal manner.
- Note: If no one has been assigned under Congregation Responsibilities > Public Talk Coordinator, no task will be generated.
Important: As mentioned above, Hospitality Requests will not automatically update the Public Talk schedule. Instead, the Public Talk Coordinator should check his Tasks, carefully evaluate all requests, then make the appropriate Hospitality assignment.
Receive Literature Requests
New Literature Requests are imported and saved into Congregation > Literature
- Note: These literature requests will have the Status of Publisher Requested.
- Note: The Literature Servant will also be able to see these new Literature Requests on their Me view
Receive or Import Problems
Publisher Reports have been submitted but go missing
Publisher Reports have been submitted but are not received
Not all Publisher Reports are received
This is likely caused by Congregation Sharing. Likely an elder did successfully receive the Publisher Reports, but they didn’t correctly sync to other elders.
- Please carefully follow the directions in Congregation Sharing Data or Syncing Problem to prevent and resolve this issue.
- Please also carefully check the App Logs to see who Received and Imported the Publisher Reports, and when.
For example, to prevent this problem:
- Limited who has User Access to Receive App Data – Publisher Reports to just 1 or 2 brothers. Check that only 1 or 2 elders have this access, and that all other elders show this as “unticked“.
- Ensure those brothers always use the latest version of NW Scheduler when receiving data.
- Ensure all publishers are using the latest version of the NW Publisher app.
To diagnose or resolve this problem:
- Check the App Logs and see who Received and Imported the Publisher Reports, and when. Does this brother have “Persons – Publisher Reports – Edit” access? If not, that will cause problems.
- Check the Sharing Logs to see if anyone “overwrote” the Publisher Reports, or if the received reports were actually synced to other elders.
- Carefully follow the directions in Congregation Sharing Data or Syncing Problem
Please kindly do not contact us unless you have checked all of the above, and have taken multiple, full-screen screenshots of all of the above. Please also include screenshots of your App Logs and Sharing Logs.
Unable to Receive or Import App Data
If you have any problems receiving or importing App Data, please try the following:
- Ensure you have the correct User Access to both Receive App Data, and to Receive the type of data you need to receive.
- Note: The Data Types must be ticked
- Ensure you have updated to the latest version of NW Scheduler.
- Ensure the publisher sending the data has the latest version of NW Publisher app.
- Individually select any data with problems and check the Preview. If there are any errors, check the App Logs and find that data.
- Note: If you select multiple data, the Preview will not display any errors.
- Check the App Logs, including both the Received and Imported logs.
- Please kindly do not contact us unless you have checked all of the above, and have taken multiple, full-screen screenshots of all of the above. Please also include screenshots of your App Logs.
Unable to Decrypt
The Congregation PIN is used to encrypt App Data using end-to-end encryption. If you change the Congregation PIN, you will no longer be able to send publishers App Data, nor receive their App Data.
If the Preview or App Logs reveal that data is unable to decrypt, please ask the affected App Person to do the following:
- Ensure they have updated to the latest version of NW Publisher app
- Inside the app, tap Disconnect (top-right corner)
- Connect to your congregation again
- Note: They will need the Congregation ID, Congregation PIN, their First Name and their Person PIN.
- Re-Send that App Data
Any data that is unable to decrypt should be Deleted. It is impossible to import that data. Simply select it and click Delete.
Unknown Publisher or BLANK Name
For security and privacy reasons, when publishers send data to NW Scheduler their name is not included. Instead, a Person ID is included. This is then matched to a person in your congregation.
If the Preview or App Logs shows the Name as UNKNOWN or EMPTY, it may mean the publisher is no longer in your congregation, was marked as Moved or Disfellowshipped, or was accidently deleted, etc.
To check, click Persons and search for their Person ID. The Person ID is also shown in the bottom-left of the Person > Information view.
If you still cannot find the publisher, click App > Devices and Remove their device. Click “Yes” to also remove their App Access. They will then need to reconnect with their new information and their name will show up.
Common Questions and Problems
If you have any problems receiving or importing App Data, please try the following:
- Ensure you have the correct User Access to both Receive App Data, and to Receive the type of data you need to receive.
- Ensure you have updated to the latest version of NW Scheduler.
- Ensure the publisher sending the data has the latest version of NW Publisher app.
- Individually select any data with problems and check the Preview. If there are any errors, check the App Logs and find that data.
- Note: If you select multiple data, the Preview will not display any errors.
- Check the App Logs, including both the Received and Imported logs.
- Please kindly do not contact us unless you have checked all of the above, including providing screenshots of all of the above.
The Congregation PIN is used to encrypt App Data using end-to-end encryption. If you change the Congregation PIN, you will no longer be able to send publishers App Data, nor receive their App Data.
If the Preview or App Logs reveal that data is unable to decrypt, please ask the affected App Person to do the following:
- Ensure they have updated to the latest version of NW Publisher app
- Inside the app, tap Disconnect (top-right corner)
- Connect to your congregation again
- Note: They will need the Congregation ID, Congregation PIN, their First Name and their Person PIN.
- Re-Send that App Data
Any data that is unable to decrypt should be Deleted. It is impossible to import that data. Simply select it and click Delete.
For security and privacy reasons, when publishers send data to NW Scheduler their name is not included. Instead, a Person ID is included. This is then matched to a person in your congregation.
If the Preview or App Logs shows the Name as UNKNOWN or EMPTY, it may mean the publisher is no longer in your congregation, was marked as Moved or Disfellowshipped, or was accidently deleted, etc.
To check, click Persons and search for their Person ID. The Person ID is also shown in the bottom-left of the Person > Information view.
If you still cannot find the publisher, click App > Devices and Remove their device. Click “Yes” to also remove their App Access. They will then need to reconnect with their new information and their name will show up.
If you have the App Feature – Publishers enabled, the person who receives the Publisher Reports must immediately Send App Data back to the app.
Otherwise, the NW Publisher app Publishers screen will not show the submitted Field Service Reports.
When a Hospitality Request is imported, a new Custom Task will be automatically generated and assigned to the Public Talk Coordinator. He should then review the requests, and manually assign Hospitality in the normal manner.
- Note: If no one has been assigned under Congregation Responsibilities > Public Talk Coordinator, no task will be generated.
No. It is not up to publishers to indicate if they served as an Auxiliary Pioneer. Instead, a publisher submits a request to Auxiliary Pioneer, and then the Service Committee either approves or denies the request.
If the Service Committee approves the request, the Secretary should then tick AP on the publishers report for that month.
See Auxiliary Pioneers (AP) above.