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Please do not complete this form. Please first open NW Scheduler, then click Me > Updates > Check for Updates and install the latest Build update. Afterwards if you still have the same problem, please return here and complete this form.

Before completing this form, please carefully check Getting Started Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Installing or Updating Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Congregation Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Persons Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Scheduling Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Printing & Emailing Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Reports and Schedules Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Me Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Translation or Language Help, which most likely already has information to solve your problem.

The most common problems with Congregation Sharing are:

1. Data is missing, not updating or different on different brothers computers. There is usually no need to contact us. Instead, please carefully follow the clear instructions in Congregation Sharing Data or Syncing Problems
2. You cannot connect to Congregation Sharing. There is usually no need to contact us. Instead, please carefully read Common Sharing Questions & Problems

Please only complete this form if you have very carefully checked Congregation Sharing Help and Common Sharing Questions & Problems

The most common problems with NW Publisher app are:

1. Data is missing or different on the NW Publisher app compared to NW Scheduler. There is usually no need to contact us. Instead, please carefully follow the clear instructions in Common App Questions & Problems
2. Some notifications are not sending or being received. There is usually no need to contact us. Instead, please carefully read Common App Questions & Problems

Please only complete this form if you have very carefully checked NW Publisher app Help and Common App Questions & Problems

The most common reasons for data loss or corruptions are:

1. Brothers are not using Congregation Sharing correctly. There is usually no need to contact us. Instead, please carefully follow the clear instructions in Congregation Sharing Data or Syncing Problems
2. Brothers are not using the NW Publisher app correctly. There is usually no need to contact us. Instead, please carefully follow the clear instructions in Common App Questions & Problems
3. Your computer or User Profile was corrupted. There is usually no need to contact us. Instead, please carefully read Backup or Restore Data

Please only complete this form if you have very carefully checked Congregation Sharing Help, NW Publisher app Help and Backup or Restore Data

Please do not complete this form. For Registration Problems and Questions, please select Registration up the top.

Please do not complete this form. Please first carefully check Help & Support. Afterwards if you still have a problem, please return here and complete this form.

NW Scheduler was created out of love for the friends, therefore when writing below please be guided by Bible principles such as “Let your words always be gracious, seasoned with salt” (Colossians 4:6) and “Thoughtless speech is like the stabs of a sword, But the tongue of the wise is a healing.” (Proverbs 12:18). We are all imperfect, so is NW Scheduler. But we are doing our best.

If you are unable or unwilling to write a kind and loving message, please kindly do not contact us. Seek the help of elders in your congregation.

Please do not complete this form. Please first see Frequently Asked Questions. Afterwards if you cannot find an answer to your question, please return here and complete this form.

Before completing this form, please carefully check Getting Started Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Installing or Updating Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Congregation Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Persons Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Scheduling Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Printing & Emailing Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Reports and Schedules Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Me Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Translation or Language Help, which most likely already has an answer to your question.

The most common questions about Congregation Sharing are:

1. How does Congregation Sharing work? There is usually no need to contact us. Instead, please see How does Congregation Sharing work?
2. Is Congregation Sharing safe and secure? There is usually no need to contact us. Instead, please see How does Congregation Sharing work? and NW Scheduler Security

Please only complete this form if you have checked Congregation Sharing Help, Common Sharing Questions & Problems and How does Congregation Sharing work?

The most common questions about the NW Publisher app are:

1. How do publishers connect? There is usually no need to contact us. Instead, please see Common App Questions & Problems
2. How do I send App data? There is usually no need to contact us. Instead, please see Send App Data
3. How do I enable a certain app feature? There is usually no need to contact us. Instead, please see App Features

Please only complete this form if you have checked NW Publisher app Help and Common App Questions & Problems

The most common questions about data loss or corruptions are:

1. Why am I having data loss or corruptions? There is usually no need to contact us. Instead, please carefully follow the clear instructions in Congregation Sharing Data or Syncing Problems
2. Why is the NW Publisher app data different to JW Scheduler? There is usually no need to contact us. Instead, please carefully follow the clear instructions in Common App Questions & Problems
3. How do I restore missing data? There is usually no need to contact us. Instead, please carefully read Backup or Restore Data

Please only complete this form if you have very carefully checked Congregation Sharing Help, NW Publisher app Help and Backup or Restore Data

Please do not complete this form. Please first carefully check Help & Support. Afterwards if you still can't find an answer to your question, please return here and complete this form.

NW Scheduler was created out of love for the friends, therefore when writing below please be guided by Bible principles such as “Let your words always be gracious, seasoned with salt” (Colossians 4:6) and “Thoughtless speech is like the stabs of a sword, But the tongue of the wise is a healing.” (Proverbs 12:18). We are all imperfect, so is NW Scheduler. But we are doing our best.

If you are unable or unwilling to write a kind and loving message, please kindly do not contact us. Seek the help of elders in your congregation.

As someone is already using New World Scheduler in your congregation, you have two options:

1. First delete the existing New World Scheduler Congregation and all data, and then import all KHS data into a New Congregation, OR
2. Import your KHS data into the existing New World Scheduler congregation

For best results, we recommend choosing Option 1 and first deleting the existing NW Scheduler congregation. However if someone has already been using New World Scheduler for some time, or has already entered lots of data, you could choose Option 2.

You should please not complete this form. Please first carefully check Registration Help, especially Before Registration Questions​ and After Registration Questions. If after checking Registration Help you still have a problem or question, please return here and complete this form.

You are requesting us to transfer your Individual License from the Previous Email to the New Email. Please carefully and accurately enter both the Previous Email and the New Email.

You are requesting us to transfer your Congregation License from the Previous Congregation ID to the New Congregation ID. Please carefully and accurately enter both the Previous Congregation ID and the New Congregation ID.

You CANNOT change email addresses if changing a Congregation License. See Help > Registration Help.