Contact Us

Help & Support explains how to use New World Scheduler, how to solve problems, and answers many questions about New World Scheduler. Help & Support is our main method of support and you should please carefully check Help & Support before contacting us.

Please carefully select your reason for contacting us:

We are sorry to hear you're having a problem with New World Scheduler!

Contact Us - Problem

New World Scheduler Build updates are released regularly to fix any problems. Please RIGHT NOW open NW Scheduler, then click Me > Updates > Check for Updates and install any new Build updates. Afterwards if you still have the same problem, please return here and complete this form.

Please do not complete this form. Please first open NW Scheduler, then click Me > Updates > Check for Updates and install the latest Build update. Afterwards if you still have the same problem, please return here and complete this form.

Before completing this form, please carefully check Getting Started Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Installing or Updating Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Congregation Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Persons Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Scheduling Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Territories Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Printing & Emailing Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Reports and Schedules Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Me Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Translation or Language Help, which most likely already has information to solve your problem.

The most common problems with Congregation Sharing are:

  1. Data is missing, not updating or different on different brothers computers. There is usually no need to contact us. Instead, please carefully follow the clear instructions in Congregation Sharing Data or Syncing Problems
  2. You cannot connect to Congregation Sharing. There is usually no need to contact us. Instead, please carefully read Common Sharing Questions & Problems

Please only complete this form if you have very carefully checked Congregation Sharing Help and Common Sharing Questions & Problems

The most common problems with NW Publisher app are:

  1. Data is missing or different on the NW Publisher app compared to NW Scheduler. There is usually no need to contact us. Instead, please carefully follow the clear instructions in Common App Questions & Problems
  2. Some notifications are not sending or being received. There is usually no need to contact us. Instead, please carefully read Common App Questions & Problems

Please only complete this form if you have very carefully checked NW Publisher app Help and Common App Questions & Problems

The most common reasons for data loss or corruptions are:

  1. Brothers are not using Congregation Sharing correctly. There is usually no need to contact us. Instead, please carefully follow the clear instructions in Congregation Sharing Data or Syncing Problems
  2. Brothers are not using the NW Publisher app correctly. There is usually no need to contact us. Instead, please carefully follow the clear instructions in Common App Questions & Problems
  3. Your computer or User Profile was corrupted. There is usually no need to contact us. Instead, please carefully read Backup or Restore Data

Please only complete this form if you have very carefully checked Congregation Sharing Help, NW Publisher app Help and Backup or Restore Data

Please do not complete this form. For Registration Problems and Questions, please select Registration up the top.

Please do not complete this form. Please first carefully check Help & Support. Afterwards if you still have a problem, please return here and complete this form.

NW Scheduler was created out of love for the friends, therefore when writing below please be guided by Bible principles such as “Let your words always be gracious, seasoned with salt” (Colossians 4:6) and “Thoughtless speech is like the stabs of a sword, But the tongue of the wise is a healing.” (Proverbs 12:18). We are all imperfect, so is NW Scheduler. But we are doing our best.

If you are unable or unwilling to write a kind and loving message, please kindly do not contact us. Seek the help of elders in your congregation.

Important: Please include multiple FULL SCREEN screenshots of the problem you are experiencing, as well as screenshots of each step you performed leading up to the problem, and what you see after the problem. We must be able to exactly duplicate what you did, or it is very difficult to assist.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

Contact Us - Question

If you are new to New World Scheduler, please first see Frequently Asked Questions before completing this form. Additionally, at the bottom of many Help & Support pages there is a section called Common Questions and Problems which answers many additional questions.

Please do not complete this form. Please first see Frequently Asked Questions. Afterwards if you cannot find an answer to your question, please return here and complete this form.

Before completing this form, please carefully check Getting Started Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Installing or Updating Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Congregation Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Persons Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Scheduling Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Printing & Emailing Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Reports and Schedules Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Me Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Translation or Language Help, which most likely already has an answer to your question.

The most common questions about Congregation Sharing are:

  1. How does Congregation Sharing work? There is usually no need to contact us. Instead, please see How does Congregation Sharing work?
  2. Is Congregation Sharing safe and secure? There is usually no need to contact us. Instead, please see How does Congregation Sharing work? and NW Scheduler Security

Please only complete this form if you have checked Congregation Sharing Help, Common Sharing Questions & Problems and How does Congregation Sharing work?

The most common questions about the NW Publisher app are:

  1. How do publishers connect? There is usually no need to contact us. Instead, please see Common App Questions & Problems
  2. How do I send App data? There is usually no need to contact us. Instead, please see Send App Data
  3. How do I enable a certain app feature? There is usually no need to contact us. Instead, please see App Features

Please only complete this form if you have checked NW Publisher app Help and Common App Questions & Problems

The most common questions about data loss or corruptions are:

  1. Why am I having data loss or corruptions? There is usually no need to contact us. Instead, please carefully follow the clear instructions in Congregation Sharing Data or Syncing Problems
  2. Why is the NW Publisher app data different to JW Scheduler? There is usually no need to contact us. Instead, please carefully follow the clear instructions in Common App Questions & Problems
  3. How do I restore missing data? There is usually no need to contact us. Instead, please carefully read Backup or Restore Data

Please only complete this form if you have very carefully checked Congregation Sharing Help, NW Publisher app Help and Backup or Restore Data

Please do not complete this form. Please first carefully check Help & Support. Afterwards if you still can't find an answer to your question, please return here and complete this form.

NW Scheduler was created out of love for the friends, therefore when writing below please be guided by Bible principles such as “Let your words always be gracious, seasoned with salt” (Colossians 4:6) and “Thoughtless speech is like the stabs of a sword, But the tongue of the wise is a healing.” (Proverbs 12:18). We are all imperfect, so is NW Scheduler. But we are doing our best.

If you are unable or unwilling to write a kind and loving message, please kindly do not contact us. Seek the help of elders in your congregation.

Screenshots might help us better understand your question.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

Recently we have been working with KHS to allow quick and easy transfer of data between KHS and NW Scheduler.

There is no longer any need to contact us, as you can now export data directly from KHS and import into NW Scheduler.

  1. Update KHS to 18.24 or greater
  2. Open KHS and click Data Exchange > Export to
  3. Select Export to NW Scheduler
  4. This will save an Export zip file on your Desktop
  5. Open NW Scheduler
  6. Import from KHS into NW Scheduler

For more information, please see Help > Import from Majestic KHS

Export KHS Data

Import KHS Data into NW Scheduler

Import from multiple KHS computers

Import Problems

Contact Us - Registration

Before completing this form, please carefully check Registration Help, especially Registration Problems, Before Registration Questions​ and After Registration Questions

You should please not complete this form. Please first carefully check Registration Help, especially Before Registration Questions​ and After Registration Questions. If after checking Registration Help you still have a problem or question, please return here and complete this form.

You are requesting us to transfer your Individual License from the Previous Email to the New Email. Please carefully and accurately enter both the Previous Email and the New Email.

You are requesting us to transfer your Congregation License from the Previous Congregation ID to the New Congregation ID. Please carefully and accurately enter both the Previous Congregation ID and the New Congregation ID.

You CANNOT change email addresses if changing a Congregation License. See Help > Registration Help.

If needed, you can include Screenshots of your Me > Registration view in NW Scheduler, and possibly also Payment Confirmation screenshots.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

Please Note: If you entered the incorrect Email or Congregation ID when making payment, or now have a new Email or new Congregation ID, please do not complete this form. Instead, please select Transfer Registration above.

Please include a full-screen Screenshot of your Me > Registration view in NW Scheduler, and possibly also Payment Confirmation screenshots.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

Please Note: If you entered the incorrect Email or Congregation ID when making payment, or now have a new Email or new Congregation ID, please do not complete this form. Instead, please select Transfer Registration above.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

We are only able to accept suggestions from users who have been registered for at least 3 months and who are willing to provide screenshots, diagrams or pictures.

There are several reasons for this:

  1. We receive many suggestions from brothers who have only just started using New World Scheduler and therefore do not understand why we made certain design decisions. Please first try using New World Scheduler the way it was designed for several months before making suggestions. While it may be different to the way you used to do things, you will likely find it is simpler and easier.
  2. We receive many suggestions for things that New World Scheduler can already do. This is likely because brothers did not take the time to fully understand the software.
  3. We receive many vague or incomplete suggestions and it takes considerable time to understand what is being asked.

We kindly ask brothers please only submit a suggestion if:

  1. You have already registered and been registered for at least 3 months
  2. You have carefully checked Help & Support and confirmed that this feature does not already exist.
  3. You have carefully checked Frequently Asked Questions and confirmed that this feature does not already exist.
  4. You are willing and able to provide detailed screenshots, diagrams or pictures for EACH suggestion.

Contact Us - Suggestion

Note: Screenshots, diagrams or pictures must please be provided describing EACH suggestion and how they might work.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

We greatly appreciate all the loving, kind, positive feedback and appreciation we receive, and we thank you for taking the time to write to us.

Contact Us - Appreciation

Contact Us - Request Language

Before requesting a new language, please first carefully check All NW Scheduler & NW Publisher app Languages to see if your language is already in New World Scheduler or the NW Publisher app.

Please also first carefully read Request a New Language Help to understand what is required of those requesting a new language.

Please choose the Initial Translation Language. This can be either:

  1. Any language already in New World Scheduler, OR
  2. Any language supported by Google Translate. See https://cloud.google.com/translate/docs/languages

Please visit https://ss64.com/locale.html and choose a Windows Locale from that list.

As mentioned in Help > Request New Language, due to the time and expense of adding and maintaining languages, we are only able to add a new NW Publisher app language when the following is true:

  1. The language is already available in NW Scheduler
  2. There are sufficient congregations using NW Scheduler
  3. The New World Scheduler website Home Page has been translated into the language
  4. The NW Publisher app website Home Page has been translated into the language

Why do we ask users to first carefully check Help & Support?

Software development and support is very expensive and very time-consuming. Despite this, we try very hard to keep our registration costs as low as possible. This allows many more brothers, even in poorer countries, to benefit from New World Scheduler.

An important way we keep our registration cost so low is by asking users to please first carefully check Help & Support, which provides answers and solutions to almost every question or problem.

Did you know?

New World Scheduler is used by thousands of congregations, in over 100 different languages and in over 170 countries worldwide. Our NW Publisher app is freely used by over 1 million publishers every day.

New World Scheduler contains at least twice as many features as other software programs, yet is less than half the cost.

Additionally, New World Scheduler has a Limited Financial Means Registration that is available to those of limited financial means and who cannot afford the standard registration.

Scroll to Top
Scroll to Top