Import Problems

Minor Problems

If you experience minor problems importing data, there is likely nothing we can do. There are some data incompatibilities between different software programs. Likely it will only take a few minutes to fix up your data or enter any missing data.

Major Problems

If you experience major problems importing data:

  1. Visit Downloads to download and install the latest Build version of New World Scheduler
  2. Ensure you are clicking the correct Import button
    • Example 1: if Importing from KHS, do not select Import from CSV.
    • Example 2: If importing from Territory Helper, do not select Import from CSV.
  3. Carefully re-read the Import Instructions and ensure you carefully follow each step 100% accurately
  4. Carefully check the Import Log to see what data did or didn’t import, and why
  5. Click Help > Contact Us > Problem > Importing
    • Note: You must please include the Import Log and multiple detailed screenshots
    • REPEAT: You must please include the Import Log. If you do not include the Import Log there is nothing we can do. *Please include the Import Log.*
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