NW Scheduler is built with multiple redundancies to prevent data loss and corruption.
It is extremely rare for someone to lose data, and if it does happen it is almost always user error. Nevertheless, it can be a frustrating experience.
How to Prevent Data Problems
The most common reasons for data loss, duplications or corruptions are:
1. Not using Congregation Sharing correctly
Please ensure all brothers in your congregation understand how to use Congregation Sharing correctly. If any brother does not use it correctly, it can cause data loss for many others.
Please see Congregation Sharing Data or Syncing Problems for how to prevent and fix sharing problems.
For example, at a minimum you should please:
- Check the Sharing Logs for the data that is missing. Who changed it?
- Limit who has Edit access to data. You should only have MAX 2-3 people Edit any type of data, especially territories.
- Ensure everyone with Edit access always uses the latest Minor Version and regularly updates NW Scheduler.
- Ensure everyone always CLOSES NW Scheduler properly after use (not just close laptop lid), etc.
2. Using a very old version of NWS
Please always keep NWS up to date. This is a strict requirement. Updating NW Scheduler ensures your software remains secure, has the latest fixes and features, and are following the latest branch directions.
We recommend checking for and installing updates at least once a month, but you absolutely must check for and update NW Scheduler at a minimum once every 3 months. If you do not do this, you may lose data or have other data problems.
If you are currently using a very old version of NW Scheduler, i.e. a version more than 6 months old, you may lose data if you directly update to the latest version.
Please see Updating from a very old version of NW Scheduler for specific instructions.
3. Not using NW Publisher app correctly
Please ensure all brothers in your congregation understand how to use the NW Publisher app, including Sending App Data, Receiving and Import App Data.
Please see:
4. Computer or User Profile is corrupted or can't save data
NW Scheduler requires a standard Windows Local User Profile to function correctly.
Please see Problems Installing and Use a Standard Windows User Profile.
5. Data Maintenance
Expired or old data is automatically removed by NW Scheduler Data Maintenance.
- For example, old Publisher Reports, Territory Assignments, Meeting Attendance Records are automatically deleted.
This is not a problem, but rather compliance with the Data Retention Policy.
Please check the Data Logs to see if any data was deleted by Data Maintenance.
6. Bug in NW Scheduler
Bugs that cause data loss are extremely rare, and are usually fixed within hours of being reported.
Remember, data loss does not just randomly happen. If there really is a bug in NW Scheduler, the data loss will be verifiable and repeatable.
Please first try to How to Fix Data Problems
Afterwards, if you have found a verifiable and repeatable bug in NWS, please Contact Us. You must please include:
- Multiple, detailed, FULL-SCREEN screenshots clearly showing the bug, including all steps leading up to the bug.
- Sharing Logs for that data type
- Recent Error Logs
- App Logs (if applicable)
- Steps you have performed to fix the data problem
- Remember: We have no access to your data, cannot see your data, cannot see what you did, what happened or what is going wrong. Without the above-mentioned items, there is nothing we can do to help, and we are unable to investigate.
How to Fix Data Problems or Restore lost Data
Data is duplicated or having problems
NWS
- Note: You must have Edit User Access for the data type you are trying to fix.
- Click Congregation > Data Maintenance
- Click Detect Data Problems
- Click Remove Problem Data
NW Publisher app
- Please see App Data Missing or App Data Problems
Data is missing
PULL or PUSH Data
If data is missing from your computer, but other brothers can still see the data:
- Click Congregation Sharing > Problems > select the data type that is missing > click PULL Data
If data is missing from another computer, but you can still see the data:
- Click Congregation Sharing > Problems > select the data type that is missing > click PUSH Data
Restore Data
You can restore data when:
- Any of your data is missing
- Any data was accidentally changed or deleted
- Transferring data to another computer
- Your computer crashes or has problems, and you need to re-install NW Scheduler
Data can be restored either from Automatic Backup or a Manual Backup file.
Please see Restore Data for instructions on how to restore data.
If you have problems restoring data, please see Restore Data Problems
Important Reminders about your data
NW Scheduler creates an Automatic Backup each time the program is closed. This is saved on your local computer only.
We STRONGLY RECOMMEND you also REGULARLY create an OFFSITE backup to a portable USB drive in case your computer crashes, is damaged, stolen, or if your data is damaged or corrupted.
If you do not create an offsite backup, there may be no way to restore your data.
Please ensure you backup to an external location, for example: Portable USB drive, portable hard drive, a friends computer, Google Drive, Microsoft OneDrive, etc.
NW Scheduler will periodically remind you to create an offsite backup. You can adjust the reminder frequency in Me > Settings. Please do not ignore this reminder!
Again: New World Scheduler does not store your data anywhere online, and we have no access to your data. You are responsible for your data and ensuring it is kept safe and backed up.
Please backup your data!
“The shrewd one sees the danger and conceals himself, But the inexperienced keep right on going and suffer the consequences” – Proverbs 22:3