NW Scheduler is built with multiple redundancies to prevent data loss and corruption.
It is extremely rare for someone to lose data, and if it does happen it is almost always user error. Nevertheless, it can be a frustrating experience.
How to prevent and fix Data Loss or Corruptions
The most common reasons for data loss or corruptions are:
1. Not using Congregation Sharing correctly
Please ensure all brothers in your congregation understand how to use Congregation Sharing correctly. A single brother not using it correctly can cause data loss for many others.
Please see Congregation Sharing Data or Syncing Problems for how to prevent and fix sharing problems.
E.G. Check the All Congregation Sharing Logs, PULL the missing data, ask someone to PUSH the data, ensure everyone is using the latest Minor Version, limit who has Edit access, ensure everyone always CLOSES NW Scheduler properly after use (not just close laptop lid), etc.
2. Using a very old version of NW Scheduler
You must always keep NW Scheduler up to date. This is a strict requirement for using NW Scheduler. Updating NW Scheduler ensures your software remains secure, has the latest fixes and features, and are following the latest branch directions.
We recommend checking for and installing updates at least once a month, but you absolutely must check for and update NW Scheduler at a minimum once every 3 months. If you do not do this, you may lose data or have other data problems.
If you are currently using a very old version of NW Scheduler, i.e. a version more than 6 months old, you may lose data if you directly update to the latest version.
Please see Updating from a very old version of NW Scheduler for specific instructions.
3. Not using NW Publisher app correctly
Please ensure all brothers in your congregation understand how to use the NW Publisher app, including Sending App Data, Receiving and Import App Data.
Please see Common App Questions & Problems, Receive and Import App Data or Send App Data.
4. Computer or User Profile is corrupted or can't save data
NW Scheduler requires a standard Windows Local User Profile to function correctly.
Please see Problems Installing and Use a Standard Windows User Profile.
5. Data Maintenance
Expired or old data is automatically removed by NW Scheduler Data Maintenance.
- For example, old Publisher Reports, Territory Assignments, Meeting Attendance Records are automatically deleted.
This is not a problem, but rather compliance with the Branch Data Retention Policy.
Please check the Data Logs to see if any data was deleted by Data Maintenance.
6. Bug in NW Scheduler
Bugs that cause data loss are extremely rare, and are usually fixed within hours of being reported.
Remember, data loss does not just randomly happen. If there really is a bug in NW Scheduler, the data loss will be verifiable and repeatable.
If you have found a verifiable and repeatable bug in NW Scheduler, please Contact Us. Be sure to include multiple, detailed full-screen screenshots clearly showing the bug.
How to Restore lost data
You can restore data when:
- Any of your data is missing
- Any data was accidentally changed or deleted
- Transferring data to another computer
- Your computer crashes or has problems, and you need to re-install NW Scheduler
Please see Restore Data.
If you have problems restoring data, please see Restore Data Problems