Unlike Congregation Sharing, new assignments, duties, schedules or any other updates made in New World Scheduler are not automatically sent to the NW Publisher app. All data must be sent manually by the person who created it. This is for security purposes.
If there is any app data waiting to send, it will be indicated by a red alert next to both the App and Send App Data buttons.
To Send App Data, click App > Send App Data
It is strongly recommended to send any app data before closing New World Scheduler.
It is not possible to send changes to the App that someone else made. The brother responsible for creating or updating a schedule is also responsible for sending this data to the app.
Send with Notifications
Normally you want to notify publishers about new events, assignments, duties or changes. In that case, click Send with Notifications.
- Click App > Send App Data
- Click Send with Notifications
- All App Data and any App Notifications will then be sent to the app
- Note: Some data types do not generate notifications, and therefore no notifications will be sent
Send without Notifications
There may be times you do not want to send notifications to publishers, e.g. you are making lots of changes, fixing mistakes in the schedule, updating events, etc. In that case, click Send without Notifications.
- Click App > Send App Data
- Click Send without Notifications
- All App Data will be sent to the app, but no App Notifications will be sent
App Notifications
Notifications are automatically created when an Event, Announcement, Assignment, Duty or Territory is created, updated or removed. There is no way to manually create notifications.
To send App Data with Notifications, click Send with Send with Notifications.
To send App Data without any Notifications, click Send without Notifications.
Notifications are sent to the following mobile devices:
- Device is using the latest version of NW Publisher
- Device has already connected to the congregation and identified person.
- Device has not disabled Notifications.
- Device is not an Amazon or Huawei device. These devices cannot receive notifications as they don’t support Google Services.
- Data type affects that device, e.g. congregation-wide announcement, or their CLM Assignment.
In the NW Publisher app Settings, publishers can choose to separately disable Congregation Notifications (including Events, Announcements and Person Information Check requests) and Schedule Notifications (including CLM Assignments, Weekend Assignments and Duties).
We recommend elders encourage publishers to not disable notifications. However elders should be careful not to send too many changes and updates, thus annoying publishers.
- Note: Even if publishers do not receive a notification, they still will receive the appropriate App data.
- Note: To see a list of App Devices, including their Notification Status, please see Help > App Devices
Disabling Notifications
Publishers can choose to disable Congregation Notifications (including Events, Announcements and Person Contact Information Check requests) and/or Schedule Notifications (including CLM Assignments, Weekend Assignments and Duties) by tapping Settings in NW Publisher app.
We recommend publishers do not disable notifications. However elders should be careful not to send too many changes and updates, thus annoying publishers and forcing them to disabled notifications.
If a publisher chooses to Disable Notifications, there is no way to send them a notification, they must manually open NW Publisher to see new Events, Announcements, Assignments and Duties.
Some Notifications Fail to Send
- Note: Even if a notification is not sent, the App Data is still sent.
Notifications are only sent to a Mobile Device if the following is all true:
- Device is using the latest version of NW Publisher app
- Device has already connected to the congregation and identified person
- Device is not a duplicate
- Device has not disabled Notifications
- Device is not an Amazon or Huawei device. These devices cannot receive notifications as they don’t support Google Services
- Data type affects that device, e.g. congregation-wide announcement, or their CLM Assignment
If some Notifications say Send Fail, try the following:
- Check if the person has multiple App Devices. If so, remove older or previous App Devices.
- Ensure the publisher is using the latest version of NW Publisher
- Ensure they have tapped Settings and enabled Notifications
- If they have, ask them to Disable and Re-Enable Notifications
- Apple iOS users: Ensure they have given NW Publisher permission to receive Notifications.
- Ask them to remove NW Publisher, and then reinstall.
- Check the Notification Logs for any extra information.
If a notification is still not being sent or received after performing all of the above, then there is nothing we can do. We cannot guarantee the delivery of a notification, since these are delivered by Apple and Google, and also depend on the users phone and users Settings.
- Note: Please see App Problems – Reminders and Notifications for more information.
Forgot to Send App Data
If you forgot to Send App Data, or for some other reason the App Data was not sent, it will not appear on NW Publisher app, and no Notifications will be sent.
Please see How to Fix and Refresh App Data.
Send App Data Errors
- “Error: Access to the path … is denied” or
- “Error: File does not exist”
When sending Information Board Attachments, or Map files to NW Publisher app, your local computer must be able to read and access these files.
Try the following:
- Verify the attachment is on your computer in the path specified. If not, remove the item from the Information Board.
- Close all attachments before Sending App Data
- Restarting your computer, then Send App Data
- Remove the item from the Information Board and re-add.
Common Questions and Problems
Please carefully re-read the sections Send Data to the App and Notifications above.
Clicking prepare will prepare the data and generate a list of Notifications.
Notifications are sent to the following mobile devices:
- Device is using the latest version of NW Publisher
- Device has already connected to the congregation and identified person.
- Device has not disabled Notifications.
- Device is not an Amazon or Huawei device. These devices cannot receive notifications as they don’t support Google Services.
- Data type affects that device, e.g. congregation-wide announcement, or their CLM Assignment.
- You have not manually Removed the notification or clicked Removed All
Even if a notification isn’t sent, the data is obviously still sent.
Please carefully re-read the sections Send Data to the App and Notifications above.
Clicking prepare will prepare the data and generate a list of Notifications.
Notifications are sent to the following mobile devices:
- Device is using the latest version of NW Publisher
- Device has already connected to the congregation and identified person.
- Device has not disabled Notifications.
- Device is not an Amazon or Huawei device. These devices cannot receive notifications as they don’t support Google Services.
- Data type affects that device, e.g. congregation-wide announcement, or their CLM Assignment.
- You have not manually Removed the notification or clicked Removed All
Even if a notification isn’t sent, the data is obviously still sent.
- “Error: Access to the path … is denied” or
- “Error: File does not exist”
When sending Information Board Attachments, or Map files to NW Publisher app, your local computer must be able to read and access these files.
Try the following:
- Verify the attachment is on your computer in the path specified. If not, remove the item from the Information Board.
- Close all attachments before Sending App Data
- Restarting your computer, then Send App Data
- Remove the item from the Information Board and re-add.
Please see App Notifications above, or Common Questions and Problems – Reminders and Notifications
If elders want to control or limit who receives App Notifications, they should use Option 2: First Prepare, then Send to send app data.
If you forgot to Send App Data, or for some other reason the App Data was not sent, it will not appear on NW Publisher app, and no Notifications will be sent.
Please see How to Fix and Refresh App Data.